Volunteers of America, Dakotas is pleased to announce the receipt of five year accreditation by the Council on Accreditation for all agency programs and services.

The three-year process of completing this accreditation has resulted in the following benefits to the community and the agency:

Improved service delivery that results in

• Reduced caseloads
• Increased emphasis on employee credentials
• Reduced supervisor-to-employee ratios, allowing more supervision of front line staff

Improved internal processes to

• Evaluate employee performance
• Identify problem areas within the organization and make necessary changes
• Effectively manage risk through established procedures for adverse situations

Improved employee morale through

• More employee investment in the transforming the organizational culture
• Reduced staff turnover and related costs of retraining

Recognition from governments, foundations and grant makers which may

• Provide monetary incentives for re-accreditation or reimbursement for services
• Provide regulatory relief
• Fulfill mandates